Products can be shipped from or picked up at our Factory Warehouse in Windsor, ME. For pickup orders, please place your order a couple days in advance so we can have it ready for you to pick up. Call to confirm availability before driving to the warehouse. Our typical hours are 8am to 12pm, and 12:30pm to 4pm.
Our products are shipped via UPS Ground or courier (LTL) depending on order size. Every effort is made to keep shipping costs to a minimum. For small orders, our website will estimate the shipping cost before you place your order based on the size and quantity of items. For large orders that will ship by LTL, we will need to get shipping quotations and contact you. Please note that while we attempt to figure the shipping costs as closely as possible, at times we may need to increase or reduce your shipping charge based on the actual weight of the items and the number of boxes.
We can also ship with your UPS account number. There is a $5 flat fee per box to cover our packaging costs. Please call or email if you would like us to do this. There is also a pallet fee for pallets of woodenware that we package for shipment or pickup. The pallet fee may vary depending on our cost to obtain pallets.